Kalamazoo - Reynolds' technology services incorporate a professional Helpdesk for all IT support needs. As well as maintaining industry accreditation in IT systems and software, Kalamazoo - Reynolds' investment in our organisation and call management systems has created a robust infrastructure. This enables us to personally manage the entire Helpdesk process, on behalf of our customers.
We offer:
- Service level monitoring
- Management alerts
- Technical platform support (accredited support consultants)
- 3rd party application support
- Bespoke application support
- Network support (wide or local area)
- Automaker support
- Customers provided with the means to obtain regular updates regarding call progression via Internet access to the call management system.
