"As you know we have just completed the third year of our contract with Kalamazoo - Reynolds for the maintenance of desktop equipment throughout the company. It therefore seems a good time to place on record our satisfaction with the quality of service you provide.
During the period of the contract Kalamazoo - Reynolds have consistently exceeded their service level targets, and provided us with excellent support in all areas.
The quality of support that we receive has been a significant factor in enabling us to deliver high levels of service to our branches and head office departments."
--A national financial company